Refund policy

Your satisfaction is important to us. If you need to return an item, you may do so within 14 days of receiving your order. For health and hygiene reasons, all products must be unused, in their original sealed packaging, and in a resalable condition. Return shipping costs are the responsibility of the customer.

How do I start a return

• Contact us at hello@beautifiedlondon.com within 14 days of your purchase date.  You will need to tell us about your experience and include photos showing us your complaint.
  
• Once approved you will receive return instructions

Please do not send back items without prior authorisation as they won’t be accepted.

Return Eligibility & Timeframe

Return requests must be submitted within 14 days of receiving your order.
Orders delivered outside the UK, EU, or U.S. are not eligible for return.

Item Conditions

To be eligible for a return, all items must:

• Be unused, unopened, and in original condition

• Include all original, intact packaging

• Be accompanied by proof of purchase (order confirmation or receipt)

Partial Refunds

Partial refunds may be issued if:

• The tamper seal has been broken

• The item shows signs of use

• The item is damaged or missing components for reasons not caused by us

• The return is received more than 14 days after delivery

Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items

• Subscription orders
  

• Items returned due to personal preference or dissatisfaction
  

Faulty Items

If you believe your item is faulty, please submit a request through our email hello@beautifiedlondon.com with:

• Your order number

• A clear photo showing the issue

Our customer care team will review your request and assist you accordingly.

Return Shipping & Refunds

Return Costs

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

• If a refund is approved, return shipping costs will be deducted from the refund total

Refund Processing

• You will receive a confirmation email once your return has been inspected

• Approved refunds will be issued to your original payment method

• Refund timelines vary depending on your bank or payment provider

If your refund has not appeared within the expected timeframe, please contact us at hello@beautifiedlondon.com.

Additional Information

• Beautified London is not responsible for returns lost in transit — we strongly recommend using tracked shipping

• We monitor return activity to prevent misuse; excessive or suspicious returns may result in restricted return privileges

• Beautified London reserves the right to refuse service where necessary